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IT Senior Administrator (m/f) ...

Omya is a leading global producer of industrial minerals, mainly fillers and pigments derived from calcium carbonate and dolomite, and a worldwide distributor of chemical products. Founded in 1884 in Switzerland, Omya now has a global presence extending to more than 100 locations in over 50 countries and 6,000 employees.

At our headquarters in Switzerland, we are searching for a(n)

IT Senior Administrator (m/f) 100%

Job main responsibilities

  • Provide end-user support for commonly used desktop systems and applications and end user equipment according to the specifications by Group ITS
  • Receive, analyse, categorize, and solve incidents, customer service requests, implement changes
  • Register all incidents within the Ticketing tool
  • Cooperate with other IT teams
  • Provide VIP support
  • Problem management (going beyond the surface of incidents) to improve service quality, incl. better tracking and coordination of any stakeholders involved in problem resolution (2nd level teams, external vendors)
  • Support implementation of processes and continual improvements
  • Improvement of quality in Service desk

Candidate profile requirements

  • Apprenticeship in IT or Bachelor degree in IT
  • Strong customer orientation
  • Experience in supporting multi-culture user-base
  • Good knowledge of standard IT equipment in the office area – especially, PC hardware, LAN components & common peripherals
  • Technical skill set: Windows 7, 10, Office 365, Active directory, GPO, SCCM, iOS experience, basic Network skills, Server 2012 advantage
  • Good knowledge of standard desktop application
  • Soft skills: proactive solution mindset, proactive problem-solving capabilities, good in organization of his/her work, able to work independently, team player, open minded, good communication skills, modest person, willing to work also on 1st level support tasks despite his/her excellent technical skills
  • ITIL certification

Location

Oftringen/Switzerland

Contact

Omya (Schweiz) AG
Baslerstrasse 42
4665 Oftringen
jobs.ch@omya.com