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IT Help Desk Supporter (Perman...

IT Di-Visions AG Banner
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For an international institution in Zug we are seeking a highly motivated professional to take up the following challenge:

IT Help Desk Supporter (Permanent) - 5151 

Job Description

  • First point of contact for customer liaison and keeping Managing incidents and requests reported to the Helpdesk
  • Logging and Fixing 1st Level incidents
  • Maintaining awareness of service levels for all assigned incidents
  • Identifying and assisting in the elimination of problems
  • Provide proactive support in order to consistently improve the “end user experience”


  • Proven service and support expertise (2 – 5 years)
  • Excellent skilled in:
    - Citrix
    - Windows 7/10, MS Office 2013/2016, Active Directory Administration, Exchange Administration
    - Internet Explorer/Chrome/Firefox
    - Troubleshooting PCs/Laptops/Tablets/MFD´s, TCP/IP Troubleshooting
    - Remote Connectivity: RSA/VPN
    - Blackberry/iPhone Support
    - Bloomberg/Reuters Data
    - Audio Visual: Projectors/Video conferencing/Plasma TV´s
    - Management of : Anti-virus software,
  • Microsoft and ITIL/ITSM certifications
  • Quick learning skills and ability to act on own initiative
  • Excellent English oral and written communication skills, German beneficial
  • Our client expects local candidates


IT Di-Visions is a peppy and flexible IT placement agency which has a real track record with companies within the financial, telecom, insurance and other interesting companies in Switzerland.
We place IT experts in contracting positions as well as in permanent employment contracts.

For further technical information, please contact Ms. Zerrin Filik,
Tel. +41 44 213 20 30.

Please send your complete electronic application to