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IT Application Consultant

Job ID: 283948

IT Application Consultant


If you really want to make a difference – make it with us

Siemens is a global engineering powerhouse focusing on the areas of electrification, automation and digitalization, with around 350,000 employees in around 200 countries. Our ideas and innovations make a real difference in our lives. From energy-efficient, resource-saving technologies via infrastructure and industry solutions to medical technologies – we want to make the future a better place. That is why we are always looking for ambitious people who are eager to turn today’s challenges into tomorrow’s opportunities.

Our IT Service Management department is looking for an experienced colleague to complete our agile technical documentation application team in Zug. You will be responsible as IT application consultant and work in close collaboration with our R&D colleagues globally to ensure an end to end service for them as our stakeholders.

Your new responsibilities

  • Act as technical application consultant for IT projects and requests for change
  • Responsible for our technical documentation Application (ST4) as well as service management based on ITIL V3 framework
  • Deputy for our Customer Facing Tools (CFT) and Master Data Management (MDM) application and services
  • Perform daily operation support to existing solutions and troubleshoot problems with the software
  • Analyze business requirements and perform business workshops to enable an as-is process analysis, to-be design and solution architecture
  • Write business blueprints, functional and technical specifications and conduct integration and user acceptance tests
  • Elaborate technical concepts and conduct implementation planning in close collaboration with internal & external partners

Your skills and experience

  • Bachelor's Degree in Computer Science, Engineering or proven equivalent experience in IT service management
  • Excellent knowledge of IT systems, tools and IT Service Management Processes. Knowledge of ST4 application would be an advantage
  • Experience in working with ITIL based process or ITIL trained, at least Foundation level, as well as with information system troubleshooting
  • Familiar with project management and agile principles would be an advantage
  • Upholds a sense of customer service and client satisfaction
  • Excellent communication and networking skills in an intercultural environment and across all management levels
  • Excellent oral and written skills in English. Good German knowledge will be an advantage

Good reasons to work at Siemens

We offer a huge number of national and international opportunities for development and a motivating, friendly working culture with good work-life balance thanks to flexible working models such as home-office and mobile working, generous holiday policies, paternity leave and sabbaticals, our women's network, a varied range of sports and a number of leisure clubs, as well as extensive benefits for junior and senior employees, mothers, fathers, single parents and those re-entering the workforce. Discover more reasons to join us at siemens.ch/jobs/why.

Your new workplace

Contact us

We look forward to receiving your full online application including CV, letter of motivation, references, certificates, and an indication of your availability. If you have any questions about this position, please contact us quoting the Job ID 283948 at: Nicole Ritter, email ritter.nicole@siemens.com. Please note that we only accept applications via our job portal siemens.ch/jobs.

Siemens is an equal opportunity employer. Diversity enriches our company and gives us a competitive advantage.

Information for recruitment agencies: Siemens does not accept recruitment agency applications for this position. Thank you for your understanding.