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ERP Solutions Manager (m/f)


ERP Solutions Manager - 18023-FT

Management and Administrative Applications Section, Department of Program Planning and Finance, Administration and Management Sector
Grade - P4
Contract Duration - 2 years*
Duty Station : CH-Geneva
Publication Date : 05-Feb-2018 Application Deadline : 05-Mar-2018, 10:59:00 PM
IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local date and time.

Organizational Context

a. Organizational Setting

The post of ERP Solutions Manager is located in the Management and Administrative Applications Section (MAAS), Department of Program Planning and Finance. The objective of the Management and Administrative Applications Section is the continuous development and on-going support of management and administrative applications.

b. Purpose Statement

The incumbent is responsible for the strategic evolution and management of a defined set of ERP solutions, in this case BI and Enterprise Performance Management (EPM), which are part of the Administration Information Management System (AIMS), an integrated software suite of business applications. The incumbent works closely with business process owners, to ensure that the solutions meet their objectives and manages a team consisting of staff and external resource.

c. Reporting Lines

The incumbent works under the supervision of the Deputy Director and Head of MAAS.



Advanced university degree in computer science, information technology or a related discipline. A first-level university degree plus two years of relevant experience in addition to the experience requested below may be accepted in lieu of the advanced university degree.

ITIL foundation and basic project management certification, e.g. PRINCE2 foundation certification.

Software quality certification.

ITIL certification in a specific service operation component.

PRINCE2 practitioner certification.


At least nine years of relevant professional experience which includes several or all of the following areas: team leadership, functional analysis and specification, software development, user acceptance testing, software maintenance, documentation standards, training methods and deployment, quality management.
Substantial experience managing Business Intelligence, Data Warehouse and Enterprise Performance Management-related applications throughout their life cycle within a highly integrated environment.

Experience with vendor management.

Substantial hands-on experience working with at least two of the following software solutions: PeopleSoft HCM, PeopleSoft Financials, PeopleSoft Update Manager, Hyperion Planning, Oracle Business Intelligence, Acuity Risk Management, Oracle Taleo Recruiting Cloud Service, Business Process Management and Microsoft Dynamics CRM.

Project management experience.

Experience with more than two of the software solutions listed above.

Experience with an Enterprise Risk Management system.


Excellent knowledge of written and spoken English.

Knowledge of French.

Job Related Competencies

Strong people and project management skills.

Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.

Excellent organizational skills, with the ability to work within strict time constraints and to meet deadlines.

Strong analytical skills and the ability to accurately reflect and translate business ideas into functional requirements.

High level of client-orientation, listening to and developing awareness for client needs with the ability to flexibly react to changing demands.

Competent user of Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and the internet, and the ability to quickly adapt to new software, applications and systems.

Good knowledge of ERP business practices in relation to the following areas: Financials, Commitment Control, Procurement, Human Resource Management, Recruitment, Business Process Management, Automation of Cross-Functional Business Processes, and Customer Relationship Management.

Knowledge of financial and / or HR business processes applied by the United Nations.

SQL and PeopleTools skills.

Ability to work with UNIX operating systems.


Mobility: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

Annual salary:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances. The figures quoted below are based on the February 2018 rate of 81.6%

Annual salary
Post adjustment
Total Salary
Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

* Initial period of two years, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.